frequently asked questions

How long will the process take from placing an order to receiving a package?

Items usually take at least 24 hours to be shipped upon receiving payments. US-based clients can expect to receive the items in two to 7 business days (2-7 days) after payments are made. International clients can expect the items to be delivered between 7 to 15 business days.

How do I check the status of my order?

To track the status of your order, you may log in with your user name and go to the tracking tool. You need to enter your order number and the email used for billing. Tracking numbers are provided to help ease in identifying and tracking items shipped out.

You may find four statuses to classify orders:

  • Order received means that the order is placed
  • Payment pending means that we are awaiting your payment
  • Processing means the payment is received and the item is being prepared for shipping
  • Complete means the item has arrived.

I only received part of my order, what do I do?

If your order was split, you should have two tracking numbers. It should mean that one package has arrived and another one is still in transit.

How do I change my order?

For modifications in your order, you simply have to place a new order. Orders that are STILL AWAITING PAYMENT can be canceled directly from the My Order tab. You can proceed with adding the products to your cart and make modifications as needed.

Do you impose a minimum order policy?

There are no minimum orders as we want small or large customers to enjoy the same services.

How do I place orders?

You can start adding products to your shopping cart and choose your payment method. You will be asked to log in or create a new account if you are a new customer. You just have to add your shipment details and proceed with the checkout.

You can check the order review page to choose a different payment method, check your details, and read the full instructions for payments.

How do I know if the order I placed had been successful?

You will get a confirmation as you place your order. You have to be sure to check your email’s spam folder as some emails may be placed under spam.